Your new company

Join a dynamic organisation committed to delivering exceptional customer experiences. You’ll be part of a forward-thinking People Team that values innovation, collaboration, and continuous improvement. This is an exciting opportunity to make a real impact by shaping the skills and knowledge of operational colleagues.

Your new role

As an Operational Trainer, you’ll design and deliver engaging training programmes that empower teams to excel in customer service. Your responsibilities will include:

• Creating high-quality blended learning solutions aligned with business processes and best practices.
• Delivering training sessions in both classroom and virtual environments.
• Evaluating training effectiveness and providing feedback to managers.
• Supporting continuous improvement by identifying skills gaps and delivering refresher training.
• Managing multiple training projects and scheduling sessions to minimise operational disruption.
• Keeping training materials up to date with company policies, compliance requirements, and industry standards.
• This role may involve occasional travel to other sites, so flexibility is key.

What you'll need to succeed

• 2–4 years’ experience in a call centre environment with a strong focus on customer service.
• Excellent communication and presentation skills, with the ability to simplify complex concepts.
• Strong organisational skills and attention to detail.
• Ability to design creative training solutions and adapt to changing business needs.
• Proficiency in Microsoft 365 and familiarity with compliance requirements.
• Desirable: Experience in training delivery, knowledge of adult learning principles, and proficiency with eLearning tools such as Articulate 360 or Adobe Creative Suite.
• Qualifications such as CIPD Level 3, TAP Certified Trainer, or equivalent are advantageous.

What you'll get in return

• A supportive and collaborative work environment.
• £33,000 per annum – Depending on experience
• Opportunities for professional development and career progression.
• The chance to make a tangible impact on operational performance and customer satisfaction.
• Flexibility and variety in your day-to-day work.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.