Field Service Team Leader

Your new company

The end client is a large public sector organisation based in Bristol.

Your new role

We're looking for an experienced IT Team Leader to join a major public sector programme in Bristol. You'll lead a team of 5–7 engineers delivering end-user IT services, ensuring SLA/KPI performance and driving service improvements. SC clearance and a full UK driving licence are essential.

• Lead daily operations and manage a team of engineers delivering contracted IT services.
• Run daily stand-ups to identify and manage issues proactively.
• Liaise with service managers and customer stakeholders to ensure smooth delivery.
• Use reporting and performance data to drive service improvements and forecast resourcing needs.
• Collaborate with internal teams including TRG and other service leads.
• Manage escalations, complaints, and dissatisfied users through to resolution.
• Support and suggest process improvements to enhance service and user experience.
• Conduct 1 to 1s, maintain team engagement, and ensure adherence to policies and procedures.

What you'll need to succeed

• Proven leadership in IT service delivery environments
• Strong organisational and customer service skills
• Good knowledge of Windows, Office tools, and ITIL (certification desirable)
• Familiarity with MOS processes/tools (training provided)
• SC Clearance (essential)
• Full UK driving licence (essential)

What you'll get in return

• £40 per hour

• A chance to work in a large public sector organisation

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.