Your new company

Join a compassionate and purpose-driven organisation supporting adult female victims of modern slavery. Based in Bath, this safe house provides tailored, person-centred support to help individuals transition from victim to survivor. The setting welcomes women of all nationalities, faiths, and sexual orientations.

Your new role

As Night Concierge, you’ll be the first point of contact during waking night shifts, ensuring the safety, welfare, and wellbeing of residents. You’ll provide a warm welcome to new arrivals, offer empathetic support, and respond to emergencies or out-of-hours referrals. Your responsibilities will also include:

- Welcoming and settling newly referred residents arriving overnight.
- Providing emotional and practical support to residents during night hours.
- Conducting regular building checks to ensure safety and security.
- Responding to emergencies and escalating issues appropriately.
- Managing out-of-hours referrals and liaising with relevant services.
- Answering phone calls and maintaining clear communication logs.
- Completing administrative tasks and maintaining accurate records.
- Performing domestic and cleaning duties to support the smooth running of the house.
- Ensuring safeguarding protocols are followed at all times.
- Lone working confidently and using initiative to manage the shift.
- Supporting residents with basic needs such as refreshments or comfort items.
- Maintaining confidentiality and professionalism in all interactions.

This Night Concierge position is based in Bath, offering a competitive hourly rate of £14.47 inclusive of holiday pay. The role is offered on a fixed-term contract running until December 2026, with a working pattern of 31.5 hours per week. Shifts follow a 4-on, 4-off rotation, with waking hours scheduled from 7:00 PM to 4:00 AM on weekdays and 6:00 PM to 3:00 AM on weekends.

What you'll need to succeed

- Strong customer service and interpersonal skills.
- Experience working with vulnerable individuals in a supportive setting.
- Ability to work independently and use initiative.
- Proficiency in IT and accurate record-keeping.
- Commitment to safeguarding and equality.

What you'll get in return

- 25 days annual leave + bank holidays (pro rata)
- Contributory pension scheme
- Employee assistance programme
- Free on-site parking and accessible public transport links
- Ongoing training and development opportunities

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.