NICE Specialist

4673314
  • Job type

    Contract
  • Location

    Swansea
  • Working Pattern

    Flexible Working,Full-time
  • Specialism

    Software Development
  • Industry

    Technology & Internet Services
  • Pay

    NEGOTIABLE Out-of-SCOPE OF IR35

NICE WFM Specialist, short term contract, out of scope of IR35

Contract Opportunity: Workforce Management Specialist (NICE WFM + AWS Connect)
Contract Details:
  • Duration: 4 weeks initially
  • Location: 2 days a week on site – Bristol or Swansea
  • IR35: Out of scope of IR35

We’re seeking a Workforce Management expert with hands-on experience implementing NICE WFM within an AWS Connect environment. This contract role requires a deep understanding of WFM best practices, forecasting, scheduling, and optimisation in cloud-based contact center setups.
Key Requirements:
  • Proven experience deploying NICE WFM in AWS Connect
  • Strong grasp of workforce planning, real-time adherence, and performance analytics
  • Ability to advise on WFM strategy and drive operational excellence


What you need to do now
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Talk to Tom Matherick, the specialist consultant managing this position

Located in Cardiff, 1st Floor, 5 Callaghan Square, Telephone 02920 371821
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