NICE Specialist
JOB_53066314673314Job type
ContractLocation
SwanseaWorking Pattern
Flexible Working,Full-timeSpecialism
Software DevelopmentIndustry
Technology & Internet ServicesPay
NEGOTIABLE Out-of-SCOPE OF IR35
NICE WFM Specialist, short term contract, out of scope of IR35
Contract Opportunity: Workforce Management Specialist (NICE WFM + AWS Connect)
Contract Details:- Duration: 4 weeks initially
- Location: 2 days a week on site – Bristol or Swansea
- IR35: Out of scope of IR35
We’re seeking a Workforce Management expert with hands-on experience implementing NICE WFM within an AWS Connect environment. This contract role requires a deep understanding of WFM best practices, forecasting, scheduling, and optimisation in cloud-based contact center setups.
Key Requirements:
- Proven experience deploying NICE WFM in AWS Connect
- Strong grasp of workforce planning, real-time adherence, and performance analytics
- Ability to advise on WFM strategy and drive operational excellence
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
NICE SpecialistJOB_530663146733142025-10-312026-01-29
Talk to Tom Matherick, the specialist consultant managing this position
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JOB_53066314673314