We’re seeking a dedicated and community-focused Neighbourhood Specialist to be the visible presence of the organisation across Merseyside. You’ll play a vital role in supporting tenancy sustainability, resolving neighbourhood issues and ensuring compliance with landlord responsibilities.

Your new role

• Let homes efficiently to minimise rent loss, respond to enquiries (including face-to-face), act as the organisation’s presence in neighbourhoods, and encourage resident involvement.
• Develop a detailed understanding of local issues, contribute to Neighbourhood Plans, and deliver agreed actions.
• Track the impact of initiatives, recommend future improvements, and help maintain and improve neighbourhood appearance, including enforcement actions.
• Deal with neighbour conflicts professionally and build effective partnerships with local service providers.
• Provide a comprehensive tenancy service, carry out inspections, deliver compliance and servicing actions, and manage service charges including budgets and renewals.
• Support the Income team with arrears' visits, undertake tenancy enforcement when required, and sign up new tenants to ensure smooth onboarding.

What you'll need to succeed

• Experience in tenancy management, compliance, and servicing.
• Confidence in handling neighbour disputes and conflict resolution.
• Knowledge of legal tenancy enforcement processes.
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent communication skills with residents, colleagues, and external partners.
• Flexibility to attend sites across Merseyside.

What you'll get in return

• Full-Time hours.
• Competitive hourly rates.
• Choose to be paid via PAYE or Umbrella

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on 01925 302 334.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.