We're seeking an experienced Neighbourhood Housing Officer in Liverpool on an ongoing, temporary contract on behalf of a well-established social housing organisation. This is a full-time role, until at least May 2026, with hybrid working.

You will act as a key point of contact for all customers in your designated patch, ensuring the delivery of high-quality, customer-focused, housing and tenancy management services. You will require a driving licence with access to own vehicle and valid business insurance to be considered.

Key responsibilities:

• Act as a key point of contact for all customers and stakeholders in your area, responding to any general enquiries and requests

• Carry out key tenancy management functions such as abandonments, relationship breakdowns, assignments, unauthorised occupation including subletting and tenancy fraud and dealing with failures to allow access

• Undertake a range of visits including viewings, audits, new tenancy visits, starter reviews and attending evictions

• Support tenants at low to medium risk of tenancy failure by undertaking an assessment of needs, implement positive interventions and signpost to external agencies

• Triage all ASB and hate crime cases, and actively manage all low-level ASB & tenancy breach cases in your area

• Carry out estate inspections and liaise with development & asset teams to improve neighbourhoods and identity issues

What you'll need to succeed

• Strong background in tenancy management with a good understanding of the social housing sector and legislation

• Experience of managing own caseloads of ASB and safeguarding cases at low level

• Knowledge and understanding of Welfare Benefits

• Driving licence with access to own vehicle and business insurance

What you'll get in return

• Weekly pay

• Competitive hourly rates

• Option to be paid PAYE or Umbrella

• Hybrid working

• Mileage reimbursement

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.