We're looking to recruit a Neighbourhood Officer on a 3 month temporary contract in Liverpool on behalf of a well-known housing association. You'll be contracted at 37 hours per week, and will be required to work from the office a minimum of 2 days a week, with the rest out on your patch or working from home where appropriate.

Your new role

• Act as a key point of contact for all customers in your patch, responding to any enquiries, complaints or tenancy management-related requests.

• Carrying out accompanied viewings, visiting tenant homes to carry out exchange inspections, tenancy reviews, audits and attend evictions.

• Dealing with relationship breakdowns, assignments, abandonments, unauthorised occupation including subletting, tenancy fraud, and failure to allow access

• Manage your own caseload of anti-social behaviour, nuisance and other tenancy breaches by triaging cases, gathering evidence, implement early interventions and preparing/serving notices for eviction

• Supporting customers at risk of tenancy failure by conducting an assessment of needs, implementing early interventions or signposting to external services to assist in the sustainment of tenancies

• Work with asset and development teams to improve neighbourhoods and identify any issues at an early stages

What you'll need to succeed

• Experience of delivering housing and tenancy management services in a social housing setting, managing your own patch of properties

• Good knowledge of housing related legislation and best practice

• Experience of managing ASB, nuisance and safeguarding cases with a knowledge of early intervention tools available

• Ability to work with low/medium support needs, challenge non compliance and manage professional relationships with tenants

• Driving licence with access to own vehicle and business insurance

What you'll get in return

• Weekly pay

• 3 month temp contract until December 2025

• Hybrid working with mileage reimbursement

• Option to be paid PAYE or Umbrella

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.