• Managing allocations, lettings, and mutual exchanges in line with policies and procedures.
• Supporting tenants to maintain successful tenancies and enjoy peaceful occupation of their homes.
• Responding appropriately to reports of anti-social behaviour, nuisance, and harassment, including attending court when required.
• Working in partnership with internal teams such as Tenancy Support and Income Recovery, to promote tenancy sustainment and maximise rental income.
• Providing tenants with guidance on welfare benefits and accessing external support services.
• Building and maintaining positive relationships with local agencies and leading on resident consultations.
• Ensuring safeguarding concerns are reported and managed in accordance with legislation and organisational policies.
• Promoting resident involvement and supporting community engagement initiatives.
• Ensuring compliance with regulatory and statutory requirements relating to housing services.

• Understanding of tenancy agreements, housing legislation, and the roles of landlord and tenant.
• Experience working with customers face-to-face and over the phone.
• Knowledge of welfare benefits relevant to social housing tenants.
• Experience of multi-agency working.
• Strong communication and interpersonal skills, with the ability to influence, negotiate, and build positive relationships.
• Ability to assess situations, organise workload effectively, and take initiative.
• A driving licence, as travel across the region is required.

• Minimum of 5 GCSEs (including Maths & English at Grade C/Level 4 or equivalent).
• Numerate and literate.

• A CIH-approved housing qualification (or working towards one).
• Previous experience working within the housing sector or as a Housing Officer.

• The opportunity to make a meaningful difference in local communities.
• A varied and rewarding role where no two days are the same.
• Supportive colleagues and a commitment to collaborative working.
• Access to relevant training and development opportunities.
• A working culture built on openness, fairness, innovation, trust, and respect.
• The chance to work with an organisation that values employee wellbeing and contributes positively to environmental sustainability.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.