Major Incident & Problem Manager
JOB_53424234723511Job type
PermanentLocation
BridgendWorking Pattern
Full-timeSpecialism
LeadershipIndustry
InsurancePay
Depending on Experience
Major Incident & Problem Manager – Permanent – Bridgend – Flexible Salary - Hybrid Working
Hays are supporting a leading organisation based in Bridgend, recruiting an experienced Major Incident & Problem Manager to join their IT Service Management team. The salary on offer is flexible depending on experience and the team work in a hybrid pattern 3 days per week in Bridgend. This is a key role focused on managing high-impact incidents, driving root cause analysis, and ensuring continuous service improvement across global technology operations.
Key Responsibilities
- Lead and coordinate Major Incident resolution efforts
- Communicate effectively with stakeholders during incidents
- Conduct post-incident reviews and support root cause analysis
- Maintain high-quality documentation and reporting
- Identify trends and proactively mitigate risks
- Collaborate with global support teams to restore services quickly
- Drive continual service improvement initiatives
Key Requirements
- 5+ years in IT Service Management
- Strong communication and multitasking skills
- Solid understanding of infrastructure and applications
- ITIL Foundation certified
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Major Incident & Problem ManagerJOB_534242347235112025-09-112025-12-09
Talk to Jamie Benke, the specialist consultant managing this position
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JOB_53424234723511