Your new company

A fantastic opportunity is available to work on a 2-year contract with the potential to go permanent for a Maintenance Helpdesk Administrator. You’ll be joining a prestigious hospitality and leisure estate set within expansive grounds in the Slough area. Known for delivering high standards of service across its hotel, spa, and event spaces, the organisation prides itself on maintaining a seamless guest experience through efficient operations and responsive facilities support.

Your new role

As the Maintenance Helpdesk Administrator, you’ll be the first point of contact for urgent repair requests from guests and staff across the estate. You’ll handle incoming calls, assess the nature of the issue, and promptly relay accurate information to the relevant trades teams—including plumbers, electricians, and multitraders. You’ll liaise with multiple departments, including the hotel, spa, and event halls, ensuring that urgent jobs are prioritised and resolved efficiently. The role requires flexibility across day and night shifts, with hours ranging from 8:00am–4:30pm and 12:00am–8:00am, Monday to Friday, with occasional weekend and bank holiday coverage.

What you'll need to succeed

You’ll be confident on the phone, calm under pressure, and able to communicate clearly with both guests and internal teams. A background in maintenance administration—ideally within a commercial or hospitality setting—is essential, along with a basic understanding of repair categories to direct issues to the correct trade. Strong organisational skills and the ability to manage multiple requests simultaneously will be key. Due to the estate’s location, access to a car, bike, or motorcycle is strongly preferred.

What you'll get in return

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.