The purpose of the role is to co-ordinate the lettings process and support the neighbourhood’s team administration. This post is managing a busy patch and will require a high level of organisational skills.

Responsibilities will include:
- Letting Our Homes
- Managing re-housing waiting lists proactively so that offers can be made. Ensuring nomination targets are met and building strong relationships with local authority partners and choice-based letting providers.
- Responding to lettings enquiries and housing options enquiries and providing housing advice to potential clients. Help with high needs and high-quality applicants, including active participation in initiatives.
- Overseeing affordability assessments to check if applicants can afford to rent the property and ensuring that applicants have provided correct documentation.
- Carrying out tenancy fraud checks, ensuring that applicants are entitled to the correct property and ensuring their application is correct.
- Develop adverts and marketing campaigns in partnership with Neighbourhood Specialists.
- Ensuring accurate tenancy agreements and sign-up packs are produced.
- Ensuring new and prospective customers receive an excellent customer service experience during the lettings process.

The successful candidate will have experience of delivering customer service. You will also have experience of partnership working. You will be expected to have experience of working as part of a team and strong IT skills will be required, including knowledge of Microsoft Office to Intermediate level. You will have experience of following set policies and processes. Ideally, you will have experience in lettings, preferably within a housing association or Local Authority.