Lead Service Designer

4702035
  • Job type

    Temporary
  • Location

    Birmingham
  • Working Pattern

    Full-time
  • Specialism

    Projects & Change Management
  • Industry

    Government & Public Services
  • Pay

    £31-£38 per hour

Lead Service Manager, Interim, Birmingham, Hybrid Working, £31-£38 per hour, Inside IR35

Job Opportunity: Lead Service Designer
Location:Birmingham (Hybrid Work Pattern)
Rate:£31.00-£38.00 per hour Based on Experience
Contract Type:Initial 6-month contract with potential to go permanent

Hays is proud to be supporting a major transformation programme within a local council’s Customer Services team. Are you ready to lead service design at scale? We’re looking for a visionary Lead Service Designer to shape the future of digital transformation across our clients’ most complex services.

What You’ll Do:
  • Set the strategic direction for service design across multiple programmes.
  • Lead and grow a high-performing service design team and community.
  • Champion service design at the leadership level and across the organisation.
  • Ensure quality and consistency in service design delivery.
  • Drive innovation through prototyping, user research, and cross-functional collaboration.
What We’re Looking For:
  • Significant experience leading service design in large, complex environments.
  • Expertise in coaching, mentoring, and building design communities.
  • Strategic thinker with a relentless focus on user needs and business outcomes.
  • Strong stakeholder engagement and communication skills.
  • A relevant qualification or equivalent experience in service design or a related field.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Apply for this job

Talk to Katie O'Toole, the specialist consultant managing this position

Located in Birmingham, 3rd Floor, One Colmore Square, Telephone  0121 230 1490
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