Lead Service Designer

4702035
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  • Job type

    Temporary

  • Location

    Birmingham

  • Working Pattern

    Full-time

  • Specialism

    Projects & Change Management

  • Industry

    Government & Public Services

  • Pay

    £31-£38 per hour
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Lead Service Manager, Interim, Birmingham, Hybrid Working, £31-£38 per hour, Inside IR35

Job Opportunity: Lead Service Designer
Location:Birmingham (Hybrid Work Pattern)
Rate:£31.00-£38.00 per hour Based on Experience
Contract Type:Initial 6-month contract with potential to go permanent

Hays is proud to be supporting a major transformation programme within a local council’s Customer Services team. Are you ready to lead service design at scale? We’re looking for a visionary Lead Service Designer to shape the future of digital transformation across our clients’ most complex services.

What You’ll Do:
  • Set the strategic direction for service design across multiple programmes.
  • Lead and grow a high-performing service design team and community.
  • Champion service design at the leadership level and across the organisation.
  • Ensure quality and consistency in service design delivery.
  • Drive innovation through prototyping, user research, and cross-functional collaboration.
What We’re Looking For:
  • Significant experience leading service design in large, complex environments.
  • Expertise in coaching, mentoring, and building design communities.
  • Strategic thinker with a relentless focus on user needs and business outcomes.
  • Strong stakeholder engagement and communication skills.
  • A relevant qualification or equivalent experience in service design or a related field.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Talk to Katie O'Toole, the specialist consultant managing this position

Located in Birmingham, 3rd Floor, One Colmore Square, Telephone  0121 230 1490
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