Junior Software Support Developer

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Job type
Permanent
Location
Solihull
Working Pattern
Full-time
Specialism
Data & Advanced Analytics
Industry
Technology & Internet Services
Pay
£29,560 per annum

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Junior Software Support Developer, permanent role, hybrid working in Solihull

Your new company

Are you a technically skilled problem-solver with a passion for delivering exceptional customer support? A global organisation is seeking a Junior Software Support Developer to join their dynamic team. This is a fantastic opportunity to work in a collaborative environment where your expertise will directly impact customer satisfaction and product success.

Your new role

In this hands-on support role, you’ll be the first point of contact for customers experiencing technical issues. Whether it’s a bug, a data sync issue, or a usability question, you’ll investigate, troubleshoot, and resolve—or escalate—each case with care and clarity.

Respond to inbound support requests from external customers
Diagnose and resolve issues related to app functionality, data, or integrations
Offer alternative solutions or escalate complex cases to senior developers
Communicate clearly and consistently with customers throughout the process
Document findings and contribute to internal knowledge sharing
Collaborate with the wider support and development teams to improve the product

What you’ll need to be successful

A degree in Computer Science or a related field (BSc or MSc)
A strong interest in coding and software development
Experience or familiarity with one or more of the following:
PHP, JavaScript, .NET, Java, Python, or C#
Excellent communication skills and a customer-first mindset
A methodical, detail-oriented approach to problem-solving
Experience supporting SaaS applications is highly desirable but not essential
Familiarity with CRM platforms is desirable but not essential
Exposure to platforms such as Oracle, Microsoft SQL Server, or Microsoft IIS would be highly sought after.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Talk to Suzanne Haynes, the specialist consultant managing this position

Located in Birmingham, 3rd Floor, One Colmore Square, Telephone 0121236476

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