IT Technician

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Job type
Permanent
Location
Redditch
Working Pattern
Full-time
Specialism
Infrastructure
Industry
Technology & Internet Services
Pay
From £35K

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IT Support Technician-Onsite Permanent role £35K

Your new company

Are you a tech‑savvy problem solver who loves improving systems, supporting people, and making technology work smarter for a growing business? This organisation is looking for an IT Support Technician who wants to be part of a modernising, innovative, and values-driven organisation helping them accelerate their journey of digital transformation, automation, and business growth. They are more than just an engineering and manufacturing business; they're a corporate family. They take pride in delivering quality, supporting each other, and constantly improving. You’ll work closely with the UK teams and our Group IT department in Germany, supporting all technology across the business and helping shape the systems of tomorrow.

Your new role

As the IT Support Technician, you will play a key part in maintaining and developing the entire UK technology stack. You’ll support end‑users, help deliver critical IT and business projects, and ensure all our systems remain secure, reliable, and future-ready.

You’ll be involved in everything from daily technical support to major digital initiatives, including SAP rollouts, cloud migrations, IoT automation, fleet systems, and much more.

Technical Support & Operations

Provide deskside and remote support across all UK sites
Maintain servers, operating systems, security tools, hardware, and mobile devices
Assist with backups, business continuity, access management and licence renewals
Produce clear training content, including video-based process guides
Work collaboratively with Group IT in Germany

Systems & Project Delivery

Support SAP Business One implementation for new acquisitions
Assist with cloud migrations and infrastructure transitions
Help deliver new digital systems, including fleet software, AP automation, e-signing and expenses tools
Support IoT initiatives connecting vehicles, sensors and devices for predictive maintenance

Continuous Improvement

Audit systems and processes to identify risks and opportunities
Suggest and support new technologies that improve efficiency
Ensure adherence to security, environmental and health & safety policies

What you'll need to succeed

Strong interest and knowledge in:
Servers & virtualisation, Microsoft technologies, networking (access, core & edge), ERP/CRM systems, backups & recovery, monitoring tools, hardware support
Excellent communication skills and a friendly, customer-first attitude
Logical, analytical thinker with strong problem‑solving skills
High attention to detail and pride in delivering quality work
A collaborative team player with the confidence to ask for support when needed
Ability to prioritise workload and provide regular updates to stakeholders
Commitment to our core values: Honesty, Corporate Family, Continual Improvement, Quality, Innovation

Desirable

Experience working in a similar technical support environment
Project management knowledge
Basic accounting or financial systems awareness

What you'll get in return

A supportive, family-oriented working culture
Opportunities for growth, development and training
Involvement in modern digitalisation initiatives
A role where your ideas truly make a difference

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Apply through LinkedIn

Talk to Hayley Heath, the specialist consultant managing this position

Located in Birmingham, 3rd Floor, One Colmore Square, Telephone 0333 010 6687

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