Your new company

An education organisation has approached Hays looking for an interim IT Technician to start immediately. You will be joining a lovely IT team which has over 10 staff and will be reporting to the head of IT. This role will be on site 5 days a week.

Your new role

You will be providing 1st and 2nd line helpdesk support, assisting with hardware and software problems and technical support functions for the loca area network (LAN) and Wide area Network (WAN).

Main duties and responsibilities:

• To provide 1st & 2nd line technical support, answering support queries and users in the use of computers and IT-enabled equipment.
• To have a proactive approach to providing a high degree of customer service for all support queries in a positive manner whilst adhering to all service management principles/Service Level Agreements.
• Respond to enquiries from clients and help them resolve any hardware or software problems.
• To take ownership of user problems and be proactive when dealing with user issues, to escalate support where problems cannot be resolved, by referring more complex calls to the relevant ICT support team member.
• To log all new calls on the call logging system, maintain a log of any software or hardware problems detected within the helpdesk and analyse help desk activity and make recommendations for increased organisational efficiency and effectiveness.
• To work effectively within a team and ensure that agreed targets are met, qualitative standards achieved, and staffing/scheduling models are guaranteed to provide effective coverage for the business.

What you'll need to succeed

In order to succeed, you will need:

• Experience of working in an IT Support role (Education sector desirable)
• IT Qualification
• Enhanced DBS
• Good customer service skills
• Problem-solving skills

What you'll get in return

In return, you will be paid weekly and will have a dedicated consultant at Hays to assist with compliance, paperwork and payments. You will become part of a great team and have guidance from the head of IT.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.