IT Technician

4729116
View Saved Jobs
Save Job

  • Job type

    Contract

  • Location

    Newcastle under Lyme

  • Working Pattern

    Full-time

  • Specialism

    Infrastructure

  • Industry

    Technology & Internet Services

  • Pay

    Dependent on experience
Share Job

1st Line Support, 2nd Line Support

Role: Technical Support Engineer
Location: Newcastle-under-Lyme
Rate: TBC
Duration: 6 Months


Hays Technology are looking for a Technical Support Engineer to join an exciting public sector client's team. They are looking to undertake two major transformation projects – a full hardware refresh and a system upgrade. To support this, they are looking for two experienced BAU 1st/2nd Line Support Engineers to maintain day-to-day operations.

What you will be doing:
  • Delivering hands-on technical support across a busy IT environment
  • Managing tickets via the department’s service desk system
  • Providing both face-to-face and remote support to a diverse user base
  • Supporting Active Directory tasks including password resets and account provisioning
  • Handling desktop support, printer issues, and general hardware troubleshooting
  • Supporting Windows 10 and 11 environments
  • Maintaining and supporting O365 applications
  • Working in a fast-paced, varied workload environment

What we are looking for:
  • Proven 1st/2nd line support experience in a BAU setting
  • Strong communication and interpersonal skills – able to support users at all levels
  • Experience with Active Directory, desktop support, and ticketing systems
  • Familiarity with Winpath would be desirable
  • Public Sector experience strongly preferred
  • Knowledge of Windows OS, O365, and general IT troubleshooting
  • Ability to work independently and manage competing priorities

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Apply for this job

linkedinApply through LinkedIn

Talk to Jade Connolly, the specialist consultant managing this position

Located in Birmingham, 3rd Floor, One Colmore Square, Telephone +44 333 010 7377
Click here to access our Privacy Policy, which provides detailed information on how we use and protect your personal information, and your rights in relation to this.

RELATED COURSE

Build your career with the skills employers need.