IT Technical Support L2
JOB_53607004752326Job type
ContractLocation
HatfieldWorking Pattern
Full-timeSpecialism
AdministratorsIndustry
Technology & Internet ServicesPay
£ 20.09/Hr through UMB
IT Technical Support L2
Join a leading independent technology and services provider as an IT Technical Support L2
Job Overview:
The Maintenance Service Centre is a fast-paced environment with various customer builds that we support throughout the device life cycle to help our customers change the world.
Rate
£15.48/Hr basic via PAYE
£17.58/Hr Premium via PAYE
£ 20.09/Hr through UMB
Location
Hatfield Avenue – Hatfield Hertfordshire AL10 9TW (Hertfordshire)
37.5 Hours per week
Competitive salary (TBC)
Contract
5 month contract
Timings: Monday – Friday working hours 7:00 – 15:00
Key Responsibilities
- Troubleshooting incidents, software and hardware
- Resolution of software and hardware issues (laptop, desktop, mobile devices)
- Installation of spare parts and configuration of laptops, desktops and tablets
- Organising, analysing and handling of tickets in the company computing system.
- Preparing new and repaired hardware
- Carry out warranty repairs to OEM standards following contractual agreements in accordance with ASP.
- Escalating any potential customer SLA impacts the relevant teams.
- Staging laptops and PC's with pre-defined builds
- General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers.
- 6S Implementation and ongoing maintenance into the workshop
- Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and to maintain achievement of SLA’s is essential.
Key Requirements
- Excellent administration and communication skills, both written and oral
- Previous knowledge of Microsoft applications
- Has held or able to attain up-to-date accreditations with all major manufacturers including HP, Dell, Apple, Lenovo etc.
- Previous experience of supporting mobile devices and hand-held devices
- Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information.
- Previous experience working in a corporate IT environment is an asset.
- Excellent time management and organisational skills
- Previous experience of Enterprise maintenance.
- Able to adapt, grow and self-educate at a pace to meet the ever-demanding needs of the service.
Additional Information
Interview Process: Once your profile shortlisted interview will be conducted F2F
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
For more detailed information, or to view other vacancies with this organisation, please visit our dedicated recruitment website https://webmicrosites.hays.co.uk/web/computacenter-tech
IT Technical Support L2JOB_536070047523262025-12-032026-03-03
Talk to Jatin Bhuranda, the specialist consultant managing this position
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JOB_53607004752326