IT Technical Support
JOB_53396844718588Job type
ContractLocation
HatfieldWorking Pattern
Full-timeSpecialism
AdministratorsIndustry
Technology & Internet ServicesPay
£17.96/Hr through UMB
IT Technical Support
About the role
As an Operative 1 with expertise in IT Support Administration, you will collaborate with our client’s department. You will be responsible for Warehouse Operations.
Our client is currently looking for a recruit in joining their current team, below are the job details for your reference:
You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday.
Roles and Responsibilities:
Are you passionate about IT? Would you like to work for an organisation who will support you in your career and development, are you looking to join a company with year-on-year double digit profit performance who are now undertaking a global presence within the IT maintenance industry? If you answered yes and you are looking to work in a full-time environment, then this role could be just for you!
The Maintenance Service Centre is a fast-paced environment with various customer builds that we support throughout the device life cycle to help our customers change the world.
Your duties will include: - Filtering, visually inspecting, testing and cleaning various types of IT equipment including, Laptops, Desktops, Screens, Handheld and Mobile devices etc.
Liaising with internal teams whilst building relationships, you will escalate any issues to the supervisor that may affect delivery to our customers, you will be extremely well organised in your approach to asset tracking and traceability of those assets. You will be an excellent communicator and deliver against the core values of Field and Lifecycle Services. You will embrace change and be an advocate of our values.
Main Responsibilities
- Managing all assets coming into the workshop and liaising with the relevant distribution teams to locate and amend any discrepancies.
- Organising, analysing and handling of tickets in the company computer system.
- Filtration, inspection, testing and cleaning of all device types.
- Preparing new and repaired hardware
- General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers.
- Assistance in specific tasks where prompt investigation and resolution are required.
- Maintaining assets using an accurate location system to ensure precise asset management.
- 6S Implementation and ongoing maintenance into the workshop
- Flexibility of workloads and working patterns to assist in all areas of the Maintenance Service Centre to avoid backlogs and to maintain achievement of SLA’s is essential.
Skills
- Excellent Administration and communication skills, both written and oral
- Previous knowledge of Microsoft applications
- Previous experience of supporting IT hardware at a software and hardware level.
- Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information.
- Able to gain OEM and standard IT accreditations.
- ITIL Experience preferred.
- Previous experience working in a corporate IT environment is an asset.
- Excellent time management and organisational skills
- Willing to take initiative and be hands-on.
- Sense of urgency
- Flexible
- Collaborator
- Experience in building effective relationships and teamwork.
- A confident, professional, positive, and proactive approach
- Ability to multitask and prioritise workload.
- Able to apply initiative and have integrity.
- Proactive approach to self-development
What’s in it for you? –
Rate
£17.96/Hr through UMB
£13.84/Hr through Basic PAYE
£15.71/Hr through Premium PAYE
Location
2nd Floor Ops Centre: Hatfield Avenue - Hatfield OL10 9TW
Contract
5 Months 1st Sep – 21 Jan 2026
Mon – Fri 8:00 – 14:30
Hours: Shifts between the hours 07:00 – 19:00 (7.5hrs Shift) with 30 Minutes Lunch flexibility on hours may be requested.
Shifts:
Monday to Friday (37.5 hours)
Monday to Friday (37.5 hours)
Next Steps
Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.
For more detailed information, or to view other vacancies with this organisation, please visit our dedicated recruitment website https://webmicrosites.hays.co.uk/web/computacenter-tech
IT Technical SupportJOB_533968447185882025-08-292025-11-26
Talk to Jatin Bhuranda, the specialist consultant managing this position
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JOB_53396844718588