IT Support Technician
JOB_53562234743702Job type
ContractLocation
BristolWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Technology & Internet ServicesPay
Up To £160 Per Day, Inside IR35
IT Support Analyst - £180 Per Day, Inside IR35 - Hybrid
IT Support Analyst
£180 Per Day, Inside IR35
Bristol
Contract Role
Your new company
An organisation based in the Bristol area.
Your new role
We are seeking an IT Service Desk Analyst to provide first-line support to staff across the organisation. This role is focused on delivering exceptional customer service by responding promptly to IT queries and ensuring issues are resolved efficiently.
What you'll need to succeed
- Ensure all support requests are accurately logged, prioritised, and resolved or assigned in a timely manner.
- Monitor ticket flow from initial logging through to successful resolution, maintaining service standards.
- Identify and escalate wider issues or emerging patterns that may impact service delivery.
- Setting up accounts and equipment for new starters and processing leavers.
- Fulfilling requests for IT equipment and software, including shipping and tracking.
- Coordinating stock and managing movement of IT deliveries.
- Building and configuring IT equipment to meet business requirements.
- Performing end-user systems administration tasks.
- Maintaining accurate records of assets and stock levels.
- Creating, updating, and managing technical documentation and user guidance materials.
What you'll get in return
Up to £180 per day, inside IR35
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Talk to Sean O'Neill, the specialist consultant managing this position
Located in Cardiff, 1st Floor, 5 Callaghan Square, Telephone 02920371821