• Delivering first-line technical support via phone, email, and in person.
• Diagnosing and resolving hardware, software, and network issues.
• Setting up and configuring desktops, laptops, mobile devices, and peripherals.
• Supporting design software such as AutoCAD, and Adobe Creative Suite.
• Managing user accounts and access rights.
• Assisting with IT onboarding and inductions of new staff.
• Maintaining IT asset inventory and documentation.
• Escalating complex issues to second-line support or external providers.

• Previous experience in a first-line IT support role, ideally within a creative or design-led environment.
• Strong working knowledge of Windows OS, Microsoft 365, and basic networking principles.
• Familiarity with design software support is advantageous.
• Excellent communication and interpersonal skills.
• A proactive, customer-focused approach to problem-solving.
• Ability to manage multiple tasks and work independently.
• Relevant IT certifications such as CompTIA A+ or Microsoft MCP are desirable.

• A supportive and inclusive studio culture that values creativity and collaboration.
• Opportunities for professional development and ongoing training.
• Exposure to inspiring architectural and design projects.
• Flexible working arrangements.
• A competitive salary and benefits package.
• Access to wellbeing initiatives and regular social events.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.