IT support analyst

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Job type
Permanent
Location
Eastleigh
Working Pattern
Full-time
Specialism
Infrastructure
Industry
Technology & Internet Services
Pay
£30,000

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IT support analyst | Hybrid | £30,000 + Great befits

Your new company

This is an exciting opportunity to join a global technology organisation that delivers cutting-edge software solutions to clients across the retail and fuel sectors. Known for its commitment to innovation, customer service, and employee development, this company offers a collaborative and forward-thinking environment where your technical expertise and problem-solving skills will be highly valued.

Your new role

As an IT Support analyst, you’ll be a key part of the second-level support team, providing high-quality technical assistance for point-of-sale software solutions. You’ll manage incoming cases, investigate issues, and guide users through resolution, ensuring a seamless customer experience. While your primary focus will be on application support, you’ll also contribute to first-level activities and collaborate with global teams to drive service excellence.

This hybrid role is based in Southampton and operates on a rotating 4-on/4-off shift pattern, covering Monday to Sunday between 06:00 and 23:00. Flexibility is essential, with occasional requirements for out-of-hours support, meetings, and training.

What you'll need to succeed

To thrive in this role, you’ll bring:

2+ years’ experience in a technical helpdesk or IT support role
Strong customer service skills and a proactive mindset
Working knowledge of Windows OS (Windows 7 onwards)
Basic networking knowledge
Experience with SQL and database management (preferred)
Understanding of payment systems and processes (preferred)
Excellent communication, problem-solving, and time management skills

What you'll get in return

You’ll receive a competitive salary, market-leading benefits, and access to a quarterly perks programme. The company promotes a healthy work-life balance with hybrid working arrangements and supports continuous learning through professional certifications and leadership development. The culture is inclusive, collaborative, and driven by innovation – offering a supportive environment where you can grow and make a real impact.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Apply through LinkedIn

Talk to Jacob Clift, the specialist consultant managing this position

Located in Southampton, 3rd Floor, One Dorset Street, SouthamptonTelephone 023 82 020 113

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