As IT Operations Manager, you will take ownership of IT service delivery across a cluster of 4 schools, ensuring that infrastructure, systems and support services operate reliably, securely, and in line with organisational standards, also being responsible for a team of 8 across these sites. Working on a hybrid basis but also across multiple sites (including Sheffield, Nottingham, Norwich and Northampton), you will play a pivotal role in delivering consistent, high-quality IT services within a geographically distributed environment. You will act as the senior technical lead for your cluster, balancing operational oversight with strategic input and this includes driving forward IT planning, supporting digital transformation initiatives, and ensuring technology effectively underpins teaching, learning and day-to-day operations. This will include leading annual IT planning processes (including budgets), leading change in relation to infrastructure, acting as the technical escalation point, having responsibility for security and disaster recovery, as well as quality assurance and compliance. From an operational perspective, you will manage a team of 8 technicians and senior technicians, being responsible for their performance management and development, working closely with them around IT strategy and ensuring that the level of service remains high at each site.