Your new company

Mid Sussex District Council is a large, fast‑growing area of West Sussex, responsible for services such as waste and recycling, planning, housing, leisure, and local taxation.

Your new role

• Customer Journey redesign (including Simpler Recycling CX)
• Website redesign on LocalGov Drupal
• AI service development pilots with strong human oversight

• Orchestrate delivery across customer journeys, website and AI pilots—managing scope, critical path, RAID, sprint ceremonies and quality gates.
• Unblock and resource effectively: sequence work, identify gaps, commission specialist capacity, and drive decisions through governance.
• Lead service design practice: champion accessibility (WCAG), inclusion, assisted digital, user research and content standards.
• Govern AI pilots: run pragmatic test‑and‑learn cycles with ethical guardrails, DPIAs/EqIAs, transparency statements and clear evidence of benefits.
• Engage stakeholders: build trust with Members, senior officers, frontline teams and suppliers; communicate progress clearly and pre‑empt risks.
• Track benefits and report: define success metrics (customer effort, resolution times, accessibility, channel shift) and provide regular reporting to Programme Board and SMT.

What you'll need to succeed

• Proven leadership of multi‑stream public‑sector change, ideally in local government.
• Strong delivery management: agile planning, sprint leadership, RAID, benefits realisation.
• Skilled stakeholder navigator across Services, Comms, Finance, Legal/Procurement and suppliers.
• Deep service design mindset: accessibility, content design, user research, open standards.
• Practical AI literacy: able to run ethical, human‑in‑the‑loop pilots and evidence outcomes.

• Experience with LocalGov Drupal, CRM/Salesforce, eForms and integrations.
• Knowledge of waste/environmental services journeys or other high‑volume frontline services.
• Familiarity with public‑sector information governance, DPIAs/EqIAs and transparency reporting.

What you'll get in return

• Rate £neg DOE
• Contract: 6‑month (extension subject to outcomes)
• Working pattern: Hybrid, with 1–2 days per week on‑site
• IR35 / rate: To be confirmed by client

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.