IT Administrator Team Lead
JOB_53394144718597Job type
ContractLocation
BristolWorking Pattern
Full-timeSpecialism
AdministratorsIndustry
Technology & Internet ServicesPay
£17.69 /Hr through UMB
IT Administrator Team Lead
About the role
As an Administrator with expertise in IT Support Team Lead, you will collaborate with our client’s department. You will be responsible for Warehouse Operations.
Our client is currently looking for a recruit in joining their current team, below are the job details for your reference:
You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday.
Job Description:
Team Leader – OFS West area
We have a requirement for an OFS Team Leader based in Bristol, delivering services for a large public sector customer. The role will be on a fixed term contract for an initial 6-month period with likely extension.
The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience.
Responsibilities
- Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer(s)
- Lead Daily calls with support team to ensure issues are identified and managed appropriately
- Engage with client service managers and customer stakeholders to ensure service is running smoothly
- Use reporting to understand data and performance indicators to drive service improvement
- Use data and key relationships to forecast future resource requirements
- Work with client to ensure resources and skill levels are fit for purpose
- Work with the service delivery lead, other service team leaders and internal operational teams
- Identify, record and manage issues to improve processes and service
- Manage escalations and engage appropriate teams through to successful resolution
- Manage formal complaints and dissatisfied users
- Suggest and support new processes, changes to process and improvements to service and/or user experience
- Ensure adherence to both customer and client policies and procedures
- Ensure a high level of team communication and engagement with objectives
- Perform Team Operational 121s
- Regularly attend management meetings
Performance Indicators
- Team/service SLA performance
- Team utilisation levels
- User satisfaction scores
- Staff engagement/morale
- Ensuring warranty credits are achieved for vendor device repairs
Key relationships
- Client Operational Delivery Managers
- Service Team Leaders
Knowledge, Skills & Experience
- Leadership and management
- Organisation
- Good understanding of IT services delivered to end users.
- Good customer service skills
- Good understanding of our MOS processes and tools (Training will be provided)
- Good knowledge of Windows and Office tools
- ITIL knowledge or accreditation
- SC Clearance essential
What’s in it for you? –
Location
Abbey Wood Stoke Gifford - Bristol BS34 8JH
Contract
6 Months 15th Sep – 31st Mar 2026
Mon – Fri 8:00 – 04:30
Shifts:
Monday to Friday (37.5 hours)
Monday to Friday (37.5 hours)
Next Steps
Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.
If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better.
We look forward to speaking to you!
For more detailed information, or to view other vacancies with this organisation, please visit our dedicated recruitment website https://webmicrosites.hays.co.uk/web/computacenter-tech
IT Administrator Team LeadJOB_533941447185972025-08-282025-11-25
Talk to Jatin Bhuranda, the specialist consultant managing this position
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JOB_53394144718597