Your new company

This respected public sector organisation plays a vital role in ensuring fairness, accountability, and transparency across government services. With a strong reputation for impartiality and integrity, the organisation investigates complaints and concerns raised by members of the public and elected officials. You’ll be joining a collaborative and professional team committed to upholding high standards in public service.

Your new role

As an Investigating Officer, you will be responsible for conducting impartial, desk-based investigations into complaints against public bodies and elected representatives. You will also support broader systemic investigations into potential maladministration or injustice within public services. This role involves managing a diverse caseload, analysing complex information, conducting interviews, and producing high-quality written reports and recommendations.
Key responsibilities include:

• Investigating complaints in line with relevant legislation and internal procedures

• Communicating effectively with complainants, public bodies, and stakeholders

• Managing competing priorities and meeting performance targets

• Conducting interviews and gathering evidence

• Drafting clear, evidence-based reports and briefings

• Monitoring compliance with recommendations

• Representing the organisation at external events and maintaining professional relationships

What you'll need to succeed

• A degree (or equivalent) with at least 2 years’ relevant experience in evidence-based analysis and reporting OR at least 4 years’ relevant experience without a degree

• Strong analytical and decision-making skills

• Ability to interpret legislation, codes, and procedural guidance

• Excellent written communication and report-writing skills

• Strong organisational skills and ability to manage a complex caseload

• Empathy and resilience when handling challenging conversations

• Experience conducting investigative interviews
  
  Desirable:

• Knowledge of investigative practices and research techniques
  
  

What you'll get in return

You’ll be part of a values-driven organisation that prioritises fairness, independence, and continuous improvement. In addition to a competitive salary, you’ll benefit from:

• Start asap

• Weekly timesheets

• Professional development opportunities

• Supportive team environment

• Flexible working arrangements

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.