Your new company

This is an exciting opportunity to join a respected organisation that investigates complaints, systemic issues, and councillor conduct, making a positive difference to people and public services in Northern Ireland.

Your new role

• Investigate complaints and systemic issues impartially and in line with legislation
• Analyse large volumes of sensitive information and prepare detailed reports
• Communicate effectively with service users, public bodies, and stakeholders
• Manage a complex caseload, meeting deadlines and performance targets
• Make evidence-based recommendations to improve public services

What you'll need to succeed

• Strong analytical skills and the ability to use sound and balanced judgement to support well-reasoned and appropriate decisions
• Identifying and interpreting relevant legislation, codes and guidance, regulation or procedural requirements
• Excellent written communication skills with the ability to present and analyse evidence, and effectively communicate findings through letters and reports.
• Excellent organisational and planning skills including the ability to manage a significant and complex caseload and meet tight timescales
• Strong interpersonal skills including the ability to deal with robust challenge whilst showing appropriate empathy
• Experience of carrying out challenging interviews to gather information

What you'll get in return

• Hybrid working opportunities
• Immediate start
• Belfast City Centre office
• 37 days holiday from day 1
• £20.72 per hour

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.