Your new company

We are seeking an experienced Claims Handler to join our client's busy office team. The role is to ensure that insurance claims are handled efficiently and effectively, providing advice to clients on making a claim and guiding them through the likely processes involved.
You will be the first point of contact for clients making a claim, ensuring all necessary information is collated and properly notified to the insurer. The position requires strong communication skills, attention to detail, and a commitment to delivering excellent customer service in line with industry and company standards.

Your new role

• Act as the first point of contact for clients making a claim, collating all required information and notifying insurers.
• Guide clients through the claims process, providing timely updates until payment or conclusion.
• Communicate with clients, insurers, loss adjusters, and other parties via telephone, email, and written correspondence.
• Utilise the office system to follow up on outstanding issues such as reports or third‑party details.
• Ensure clients are treated fairly and receive excellent service, adhering to legal requirements, industry regulations, and company quality standards.
• Respond to enquiries from clients, brokers, and underwriters in a courteous and helpful manner.
• Obtain and communicate all required information to the appropriate department.
• Assist with general administration tasks as required.

What you'll need to succeed

• Experience within insurance is essential; claims handling experience strongly preferred.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritise effectively.
• Professional, customer‑focused approach with excellent attention to detail.
• Team‑player mentality with a proactive work ethic.

What you'll get in return

• £30,000 – £35,000 annual salary (dependent on experience).
• 25 days holiday plus bank holidays.
• 3 additional days off over Christmas.
• Free on‑site parking.
• Company pension contribution.
• Private healthcare.
• Death in service benefit.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.