We're excited to support our well-established social housing client to recruit experienced Income Recovery Officers to join their team on a minimum 6-month contract, with the potential to extend. This is a hybrid role, working 2 days from the office.

If you've worked in Income Recovery/Maximisation and have a strong understanding of rent recovery processes, housing legislation and best practice, this could be a great opportunity. Experience using QL is advantageous.

Your new role

• Manage your own caseload of customer accounts to maximise income and minimise arrears

• Liaise with customers via telephone, email or face to face to discuss support and bring accounts back up to date

• Implement early interventions and complete affordability & expenditure assessments to agree affordable repayment plans

• Prepare pre-court documentation and initiate legal proceedings where enforcement is warranted

• Liaise with internal teams and external partners to ensure a joined-up approach to income recovery and tenancy sustainment

• Ensure accurate and up-to-date customer case notes on the housing management system

What you'll need to succeed

• Experience in an income recovery/maximisation role within social housing, and a good understanding of relevant legislation and best practice

• Experience of completing income & expenditure forms and the ability to offer basic welfare and housing benefit advice

• Good IT skills, ideally having used the QL housing management system

• Confident lone worker who can work to own initiative but communicate effectively with a wider team

What you'll get in return

• Weekly pay

• Competitive hourly rates

• Option to be paid PAYE or Umbrella

• Hybrid working

• Min 6 month contract

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.