Income Recovery Officer
JOB_54009104808031Job type
TemporaryLocation
NorthamptonWorking Pattern
Full-timeSpecialism
Social HousingIndustry
Government & Public ServicesPay
Per Hour
Job for Income Officer
Your new company
You will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection. You’ll be part of a forward-thinking team committed to making a positive impact within the community.
Your new role
As an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.
Key responsibilities include:
- Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively
- Contacting tenants to discuss arrears and agree sustainable repayment arrangements
- Taking appropriate legal action where necessary, including preparing cases for court and attending hearings.
- Providing advice and guidance on welfare benefits, budgeting, and financial support
- Working closely with internal teams and external agencies to support vulnerable tenants
- Maintaining accurate records and ensuring compliance with policies and procedures
What you'll need to succeed
To succeed in this role, you will have:
- Previous experience in income recovery, rent arrears management, or housing-related roles
- Strong knowledge of housing benefit and Universal Credit processes
- Experience of managing a busy caseload and achieving collection targets
- Excellent communication and negotiation skills, with the ability to build rapport with residents
- A proactive and resilient approach, with strong problem-solving skills
- Good organisational skills and attention to detail
- A full UK driving licence and access to a vehicle
Desirable:
- Knowledge of housing law relating to rent arrears and eviction processes
- Experience of attending court and presenting cases
What you'll get in return
- A rewarding role where you can make a real difference to tenants’ lives
- Flexible and hybrid working options
- Opportunities for professional development and career progression
- A supportive and collaborative team environment
- Competitive salary and benefits package
What you need to do now
If you're interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Income Recovery OfficerJOB_540091048080312026-06-232026-09-21
Talk to Adam Tooley, the specialist consultant managing this position
Located in Birmingham, 3rd Floor, One Colmore Square, Telephone 03330104709Click here to access our Privacy Policy, which provides detailed information on how we use and protect your personal information, and your rights in relation to this.
JOB_54009104808031