We're looking to recruit an experienced Income Recovery Officer in Liverpool on behalf of a well-established housing association. This is a full-time, 37 hour per week role, working on a hybrid basis (2 x office days per week), on a rolling temporary contract.

Your new role

• Manage your own caseload of customer rent accounts to maximise income and minimise arrears for the group

• Take early intervention and enforcement action where appropriate to recover outstanding rent

• Complete income and expenditure assessments and vulnerability reviews to agree affordable repayment plans

• Prepared and serve notices and court papers in partnership with Enforcement, Tenancy Sustainment and Neighbourhood Officers

• Work closely with external agencies such as Local Authorities and Benefit teams

What you'll need to succeed

• A strong background in an Income Recovery role within Social Housing, ideally having used the QL system before

• Strong knowledge of welfare benefits and social-housing related legislation

• Experience of completing income, expenditure and vulnerability assessments

• Excellent communication and interpersonal skills, with the ability to navigate sensitive conversations with empathy and clarity

What you'll get in return

• Weekly pay

• Hybrid working

• Option to be paid PAYE or Umbrella

• Immediate starts

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.