We've got an exciting opportunity to recruit Income Officers in Warrington on behalf of our well-established social housing client. This is a minimum 6 month contract, with possible extensions, working on a hybrid basis and 2 x set office days per week.

Our client are looking for candidates with proven experience within an Income Recovery/Maximisation role, ideally with a social housing environment or similar, with a good understanding of income/rent recovery processes, housing legislation and best practice. Ideally, you will have experience using the QL system.

Key responsibilities:

• Manage your own caseload of customer accounts, ensuring income maximisation and minimal rent arrears for the group
• Liaise with customers via telephone, email, or face to face visits where required to discuss arrears and bring accounts back up to date
• Take early intervention and complete income, expenditure and affordability assessments to agree affordable repayment plans
• Prepare pre-court paperwork and initiate legal proceedings where appropriate to recover outstanding arrears
• Work closely with Tenancy Sustainment Officers, Neighbourhood Officers and Enforcement Officers within the group, as well as other external agencies

What you'll need to succeed

• Experience in an income recovery role within social housing, with a good understanding of legislation and best practice
• Strong IT CRM skills, experience of QL system preferable
• Experience of completing income and expenditure forms, and agreeing affordable repayment plans
• An understanding of welfare benefits

What you'll get in return

• Weekly pay

• Competitive hourly rates

• Hybrid working

• Option to be paid PAYE or Umbrella

• Min 6 month contract with possible extensions

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.