We're seeking a pro-active and experienced Income Officer to join our social housing client on a temporary basis. This role essential in ensuring accurate income management and delivering excellent customer service to tenants and stakeholders.

Your new role

• Manage a caseload of rent accounts, identifying residents at risk of tenancy failure and taking early action to prevent arrears escalation

• Conduct face-to-face tenant visits to discuss arrears and provide support, working collaboratively with internal teams to sustain tenancies.

• Agree affordable repayment plans and signpost tenants to external money advice services.

• Attend meetings with partner agencies (e.g., DWP, Local Authorities) to resolve benefit queries.

• Prepare reports and maintain accurate records in line with policies and procedures.

• Contribute to achieving income collection targets and compliance standards.

What you'll need to succeed

• Proven experience in income management or rent collection within social housing.
• Strong communication, interpersonal, and negotiation skills.
• Ability to work independently and manage a busy workload.
• Good knowledge of housing legislation, welfare reform, and best practice.
• Full UK driving licence with business insurance (essential for travel).

What you'll get in return

• Competitive hourly rates

• Option to be paid PAYE or Umbrella

• Supportive team environment

• Opportunity to make immediate impact

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.