We're partnering with a leading housing provider to recruit an experienced Income Officer for a minimum of 6 months. This is a great opportunity for someone with strong income management or rent arrears experience, as you'll play a key role in maximising rent income, supporting tenants to sustain their tenancies and take fair and consistent action to manage arrears.

Key responsibilities:

• Manage a caseload of tenant accounts, applying arrears policies to maximise income and meet performance targets

• Proactively monitor accounts, identify customers at risk of tenancy failure and take early intervention to bring accounts up to date

• Engage with tenants via phone, email and home visits to discuss accounts and agree affordable repayment plans

• Prepare and serve legal notices, representing the organisation in court relating to arrears where required

• Support with Housing Benefit and UC claims, completing basic calculations where required

• Provide welfare, budgeting and income maximisation advice, making referrals or signposting to external services where required

What you'll need to succeed

• Previous experience in income management or rent arrears recovery

• Strong working knowledge of welfare benefits, including Universal Credit and Housing Benefit processes

• Knowledge of legal processes relating to tenancy management, arrears and eviction processes

• Can proactively manage a busy caseload, maintain accurate records and can analyse account information

• Ability to attend a minimum of 2 x days per week in Warrington and can flexibly commute around surrounding areas (driving licence advantageous)

What you'll get in return

• Weekly pay with competitive hourly rates

• Ongoing contract for a minimum of 6 months with extensions possible

• Option to be paid PAYE or Umbrella

• Hybrid working

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.