Role Overview:

The Incident Resolution specialist is responsible for incident management from an operational point of view within the front office, ensuring disruptions are efficiently identified, recorded, and resolved. This includes root cause analysis and implementing preventative measures for optimal client and stakeholder outcomes.

Responsibilities:

• Monitor and respond to front office incidents (errors and breaches), leading timely and effective resolution processes.

• Collaborating with teams to manage and resolve incidents, following established procedures and ensuring compliance.

• Use Governance, Risk, and Compliance (GRC) tools to document and track incidents.

• Conduct post-incident reviews to identify root causes and implement corrective actions.

• Generate and analyse incident reports.

• Produce Management Information for governance committees.

• Adhere to FCA Conduct Rules.

Knowledge, Skills, and Experience:

• Experience managing multiple concurrent responsibilities.

• Management of incident/escalation management, ideally within wealth/asset management.

• Good understanding of investment products and assets.

• Familiarity with risk management tools and proven incident resolution skills.

• Analytical problem-solving abilities.

• Excellent communication skills.

• Leadership and motivational skills in high-pressure situations.

• Strong organisational skills to manage multiple priorities.