ICT Service Desk Operative
JOB_52684934621732Job type
ContractLocation
BirminghamWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Technology & Internet ServicesPay
14.70 p/h Inside IR35
Service Desk Operative, ICT Service Desk Operative, Service Desk Analyst, Contract, Interim
Hays Technology is looking for a Service Desk Analyst to join an exciting public sector client's team on a contract basis.
Role: ICT Service Desk Operative
Location: Leamington Spa (On-Site)
Duration: 3 Months Initial Contract
What you will be doing:
- To provide instruction and advice to systems users via the telephone and remote support software
- To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded.
- To triage, categorise and prioritise all incidents presented via the employee self-service portal
- To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution.
- Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary
What we are looking for:
- A graduate looking to start their IT career or someone who has previous service desk experience
- Good communication Skills
- Customer service experience
- Team working experience
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
ICT Service Desk OperativeJOB_526849346217322024-10-242025-01-22
Talk to Jade Connolly, the specialist consultant managing this position
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JOB_52684934621732