IBA Account Handler

4736360
  • Job type

    Permanent
  • Location

    London
  • Working Pattern

    Full-time
  • Specialism

    Credit Control
  • Industry

    Insurance
  • Pay

    £40k - £55k

IBA Account Handler

Your new company

An established and forward-thinking insurance brokerage based in London, offering a hybrid working model (typically 2–3 days in the office). This organisation is known for its inclusive culture, commitment to employee development, and vibrant office environment. With a strong focus on flexibility, wellbeing, and career progression, it’s a place where you’re encouraged to shape your role and grow across a wider group.

Your new role

As an IBA Account Handler, you’ll take charge of a portfolio of client accounts, managing all aspects of Insurance Broking Accounts (IBA) across multiple brands. Your responsibilities will include:
  • Investigating and allocating cash
  • Driving credit control and ensuring timely debt collection
  • Managing payments for claims and return premiums
  • Producing accurate and timely management information (MI)
  • Liaising with internal departments and external stakeholders to resolve queries
  • Preparing and dispatching statements of account
  • ️ Ensuring compliance with FCA CASS 5 Client Money Rules
  • ️ Maintaining accurate ledgers and financial records
  • Identifying potential bad debts and escalating appropriately
  • Building strong relationships to support financial performance
This is a detail-driven, client-focused role where your financial acumen and communication skills will be key to success.

What you'll need to succeed

  • Previous IBA experience
  • Strong MS Office skills
  • Knowledge of Global XB (preferred)
  • Excellent written and verbal communication
  • Ability to influence stakeholders and resolve queries
  • Professional, resilient, and proactive approach

What you'll get in return

  • Competitive salary
  • 10% employer pension contribution (with 5% employee input)
  • Generous annual leave entitlement
  • Private medical insurance
  • Annual bonus scheme
  • Discounts at major retailers, gyms, restaurants, and more ️
  • Access to wellbeing programs and career development support
  • A lively, inclusive culture with regular social events and recognition initiatives

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Apply for this job

Talk to Ben Court, the specialist consultant managing this position

Located in London-City, 5th Floor, 107 Cheapside, Telephone +443330106213
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