HR Shared Service Manager
JOB_53462504729093Job type
PermanentLocation
OxfordshireWorking Pattern
Flexible Working,Full-timeSpecialism
Hr Shared ServiceIndustry
Government & Public ServicesPay
£68,000 - £71,000+ Benefits
An opportunity for a HR SSC/Ops leader in Oxfordshire
Your New Company
Join a forward-thinking public sector organisation dedicated to delivering outstanding services to its community. As part of the HR & Cultural Change team, you will be instrumental in shaping and delivering our People and Culture Strategy, driving transformation and innovation within HR operations. Our current People programme underpins everything the business does, supporting them to be an employer, partner, and place shaper of choice in the region. The organisation value inclusion, dare to do things differently to positively impact their customers.
Your New Role
As the HR Operations Manager, you will lead and develop a team of 18, including 4 direct reports, to deliver strategic and operational people priorities through a shared services operating model. You will be responsible for optimising HR processes and technologies to create an efficient, accessible, and customer-focused HR service. This includes overseeing recruitment and onboarding, HR systems and digital platforms, data and analytics, and first-line HR enquiries. You will lead the design and implementation of the HR Self-Service strategy, driving standardisation, automation, and consolidation to provide excellent service experiences for both colleagues and the organisation. As a senior member of the HR&CC leadership team, you will champion business values and ensure continuous innovation and improvement in line with business priorities and regulatory compliance.
What You’ll Need to Succeed
To thrive in this role, you will bring wide-ranging and in-depth experience managing complex HR operations and service delivery in a diverse and evolving environment. Key skills and experiences include:
- Strong leadership in managing HR teams and driving high-performance, inclusive cultures
- Proven success in delivering HR transformation through shared services, digital systems, and self-service models
- Expertise in HR systems procurement, contract management, and maximising digital technology for efficiency and value
- Experience managing recruitment, onboarding, and first-line HR enquiries with a focus on candidate and customer experience
- Proficiency in workforce data, insight, and analytics to support evidence-based decision-making
- Ability to influence and collaborate with senior stakeholders, trade unions, and external partners
- Excellent communication, negotiation, and change management skills
- Strong commercial acumen and financial management capabilities
- Knowledge of public sector HR regulations, employment law, and emerging trends
- Commitment to embedding equality, diversity, and inclusion throughout HR practices
- Ability to work flexibly across multiple office locations and embrace agile working practices
What You’ll Get in Return
In return for your leadership and expertise, you’ll be part of an organisation committed to your professional growth and wellbeing. You’ll have the opportunity to influence key people strategies that directly impact the future of Oxfordshire’s workforce and services. We offer:
- Competitive salary and benefits
- Flexible and agile working arrangements to support work-life balance
- Ongoing professional development and career progression opportunities
- A collaborative, values-driven culture where innovation and creativity are encouraged
- The chance to lead meaningful transformation and deliver measurable impact across the organisation
HR Shared Service ManagerJOB_534625047290932025-09-292025-12-28
Talk to Charlotte Chandler, the specialist consultant managing this position
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JOB_53462504729093