• Lead and supervise the People Operations Team, ensuring timely and high-quality responses to HR queries.
• Allocate and manage workloads across the team, including routine and ad hoc tasks.
• Monitor performance against SLAs and KPIs and address performance or capability issues
• Chair regular team meetings, one-to-ones and appraisals
• Maintain the team skills matrix and capacity planner, identifying and addressing development gaps
• Support the development and review of HR policies, procedures and self-service guidance
• Ensure GDPR processes and data protection protocols are fully adhered to
• Work collaboratively with HR, Payroll and Pensions colleagues to ensure smooth case transfer.
• Support training and guidance for line managers on HR processes
• Deputise for the People Operations SME when required

• Proven experience leading or supervising a team within an HR or people service function
• Strong working knowledge of HR policies, procedures and employee lifecycle processes
• Experience working to service level agreements or performance targets
• Excellent communication skills, both written and verbal
• Able to manage multiple priorities and meet tight deadlines

What you need to do now

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