Your new role
This role focused on providing practical, commercially‑minded HR support to operational teams across a geographically dispersed business. Acting as the primary ER contact for an allocated region, the post holder took full responsibility for managing end‑to‑end casework in a fast‑moving environment.

The role involved handling complex people issues across the full employee lifecycle, including performance concerns, conduct matters, absence management, workplace disputes and organisational change. Significant emphasis was placed on advising managers through sensitive situations, mitigating risk and ensuring decisions were fair, consistent and legally compliant.

The position also played a key role in supporting change activity such as restructures, redundancies, employee transfers and exits, including involvement in settlement discussions and litigation support when required.

Alongside case management, the role contributed to the continuous improvement of HR practices through policy development, compliance monitoring, accurate record‑keeping and close collaboration with HR Operations, Training and wider business teams. Regular engagement with managers on site supported effective communication, capability uplift and a culture focused on wellbeing, inclusion and strong people management.

What you'll need to succeed