Housing Team Manager

4797247
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  • Job type

    Permanent

  • Location

    Dudley

  • Working Pattern

    Full-time

  • Specialism

    Social Housing

  • Industry

    Charities & Not For Profit

  • Pay

    £42,504 annual salary
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Housing Team Manager - Permanent Vacancy - West Midlands - £42,504 Annual Salary

Your new company

This is an exciting opportunity to join a well-established and purpose-driven housing organisation committed to delivering high-quality neighbourhood services and improving the lives of its customers. With a strong focus on collaboration, respect, and continuous improvement, the organisation works closely with local partners to create safe, sustainable communities.

Your new role

As Localities Team Manager, you will lead and develop a team responsible for delivering responsive, customer-focused housing and neighbourhood services. Managing Neighbourhood Coordinators and Enforcement Case Coordinators, you will ensure the effective handling of tenancy management, safeguarding, and complex casework.
You will play a key role in overseeing operational performance, supporting service delivery, and providing expert guidance on tenancy enforcement, anti-social behaviour, and safeguarding matters. Working closely with senior leadership, you will also contribute to service transformation, helping to implement new processes and drive continuous improvement.
The role will involve:
  • Leading, motivating, and developing a high-performing team.
  • Managing complex and sensitive casework, including safeguarding concerns.
  • Building strong partnerships with external agencies such as the police, social care, and health services.
  • Representing the organisation at multi-agency meetings and deputising for senior management when required.
  • Driving service improvements through data analysis, feedback, and process redesign.
  • Ensuring consistent application of policies, procedures, and service standards.


What you'll need to succeed

To be successful in this role, you will bring strong experience within housing, neighbourhood management, or a related field, alongside proven leadership capability.
You will also demonstrate:
  • Sound knowledge of housing legislation, tenancy management, ASB, and safeguarding.
  • Experience managing and developing staff, including performance management.
  • Strong partnership working skills with statutory and voluntary agencies.
  • Excellent communication, problem-solving, and decision-making abilities.
  • The ability to manage complex workloads and competing priorities.
  • A proactive, customer-focused mindset with a drive for continuous improvement.
  • Confidence using housing management systems and performance data.
A relevant housing qualification is desirable but not essential.


What you'll get in return

In return, you will receive a competitive package and the opportunity to make a meaningful impact within a forward-thinking organisation, including:
  • £42,500 annual salary
  • Generous annual leave entitlement
  • Employer pension contributions + additional benefits
  • Hybrid working arrangements
  • Strong focus on professional development and career progression
  • The chance to lead a motivated team and shape service delivery


What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Talk to Alexander Glastonbury, the specialist consultant managing this position

Located in Birmingham, 3rd Floor, One Colmore Square, Telephone 01212123177
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