Housing Support Officer - Wrexham/ North Wales

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  • Job type

    Temporary

  • Location

    Wrexham/ North Wales

  • Working Pattern

    Full-time

  • Specialism

    Social Housing

  • Industry

    Charities & Not For Profit

  • Pay

    £16.37 per hour inclusive of holiday allowance
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Full time ongoing contract as a Housing Support Officer based in North Wales/ Wrexham

Your new company

We are recruiting on behalf of a leading national social support provider dedicated to helping vulnerable adults live safely, independently, and confidently within the community. The organisation delivers high impact housing support services across Wales, with a strong focus on rehabilitation, safeguarding, and personalised support planning. Due to continued demand, they are now looking for a Housing Support Officer to join their team covering the Wrexham and North Wales area.

Your new role

As a Housing Support Officer, you will play a crucial role in supporting service users to stabilise their housing, improve wellbeing, and progress towards independent living. No two days will be the same—you will manage your own diary, travelling across the region to meet service users, assess their needs, and build tailored support plans.
You will work closely with Community Probation Practitioners, Court Staff, and external partners to ensure each individual receives the right support at the right time. Your responsibilities will include completing Support and Safety Plans, assisting service users with housing benefit claims, providing practical tenancy support, and helping them maintain rent payments.
You will also be responsible for ensuring all properties meet Decent Homes Standards, reporting repairs, and ensuring homes are safe, clean, and well maintained.
The service operates between 08:00–22:00 Monday to Friday and 09:00–17:00 on Saturdays, on a rolling rota basis.

What you'll need to succeed

This is a mobile, community based role requiring flexibility, strong interpersonal skills, and a genuine commitment to supporting vulnerable adults. To succeed, you will need:
  • A full, clean UK driving licence
  • Access to your own vehicle
  • Business insurance
  • Willingness to travel extensively across Wrexham and North Wales
  • An Enhanced DBS (or willingness to obtain)
You should also be confident managing your own workload, building rapport with service users, completing detailed support documentation, and maintaining strong working relationships with partner agencies.

What you'll get in return

In return, you will receive an hourly rate of £14.61 PAYE plus holiday allowance, bringing your total hourly rate to £16.37. You will benefit from an ongoing contract that offers stability and continuity, along with the opportunity to make a genuine impact on the lives of vulnerable adults. This is a varied and meaningful position where no two days are the same, and you will be supported by a dedicated, values-driven organisation committed to delivering high-quality services.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.


For more detailed information, or to view other vacancies with this organisation, please visit our dedicated recruitment website  https://webmicrosites.hays.co.uk/web/nacro

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Talk to Sebastian Stone, the specialist consultant managing this position

Located in Birmingham, 3rd Floor, One Colmore Square, Telephone 01212301485
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