Your new company

Hays is proud to be working in partnership with a well-established and forward-thinking organisation that is committed to delivering high-quality services to its community. Known for its inclusive culture and supportive working environment, the organisation places a strong emphasis on employee wellbeing, professional development, and work/life balance.

Staff benefit from generous annual leave, flexible working arrangements—including hybrid working with a minimum of two days per week based in Kingswood, access to a wide range of wellbeing initiatives and staff discounts. With a collaborative team ethos and a focus on continuous improvement, this is an excellent opportunity to join a service that is making a meaningful impact.

Your new role

As a key member of the management team, you will lead a dedicated group of officers delivering high-quality housing advice and homelessness prevention services. You will be responsible for ensuring statutory duties under the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017 are met, while supporting vulnerable individuals and families across the region.

This is a pivotal role where you will:

- Supervise and support a team of five full-time Housing Officers, each managing approximately 40 cases.
- Monitor operational quality assurance standards and ensure compliance with legislation and company policy.
- Lead on complex case assessments, statutory reviews, and responses to public and elected member enquiries.
- Work closely with internal departments and external partners to deliver holistic housing solutions.
- Contribute to service development and performance improvement initiatives.

You will have the option of Hybrid Working with a minimum of 2 days in the office. The salary is £39,500 – £42,700 per annum depending on experience.

What you'll need to succeed

- A degree-level qualification or equivalent (e.g. NVQ Level 4) or significant relevant experience.
- Proven experience in frontline housing advice or homelessness services.
- Strong knowledge of housing legislation and statutory duties, including safeguarding and equalities.
- Demonstrated ability to manage and motivate a team in a high-pressure environment.
- Excellent communication, problem-solving and decision-making skills.
- Experience working collaboratively with partner agencies to resolve complex housing issues.

What you'll get in return

You’ll benefit from a generous annual leave entitlement, flexible working arrangements to support your work/life balance, and access to a wide range of employee wellbeing initiatives and staff discounts. You’ll be part of a supportive team environment where expert advice and peer support are readily available, and you’ll have access to ongoing professional development and training opportunities to help you grow in your career.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.