Your new company

Your new role

• Deliver a professional and high‑quality housing management service across a designated patch.
• Manage all aspects of tenancy management, including sign‑ups, successions, mutual exchanges, and tenancy breaches.
• Support tenants with welfare, income maximisation, benefits advice and sustaining their tenancies.
• Respond to reports of anti‑social behaviour, nuisance, safeguarding concerns and emergency situations.
• Conduct regular estate and property inspections, ensuring compliance and identifying any necessary actions.
• Work proactively with internal teams and external agencies including social care, police, health services and support providers.
• Prepare accurate reports, maintain detailed case records and contribute to legal processes where required.
• Assist in the letting of properties and minimising void loss through efficient turnaround and tenant support.
• Promote resident involvement, customer satisfaction and community cohesion.
• Ensure all work aligns with organisational policies, health and safety requirements and relevant housing legislation.

What you'll need to succeed

• Excellent communication, negotiation and interpersonal skills.
• Ability to manage a busy caseload and prioritise under pressure.
• Experience working with tenants, customers or vulnerable individuals.
• Strong record‑keeping, report writing and attention to detail.
• Ability to work both independently and as part of a team.
• Knowledge of safeguarding principles.
• Understanding of housing legislation, welfare benefits and tenancy management.
• Confident using IT systems and digital tools.
• Full UK driving licence and ability to travel between sites.

• Experience working in housing management or a related field.
• Understanding of anti‑social behaviour case management and enforcement.
• Experience conducting property inspections or estate management work.
• Knowledge of Choice Based Lettings, universal credit processes or mediation techniques.
• CIH qualification (or willingness to work towards it).

What you'll get in return

• Hybrid working opportunities.
• Support with professional development and housing qualifications.
• A supportive, people‑centred team culture.
• Opportunity to make a real difference to tenants and local communities.
• Mileage and business travel expenses covered.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.