Key responsibilities:

• Act as the main point of contact for customers, stakeholders, and colleagues within your patch, ensuring high levels of tenant satisfaction.
• Undertake visits including viewings, audits, inspections, tenancy reviews, and attend evictions where necessary.
• Manage tenancy issues such as abandoned dwellings, relationship breakdowns, assignments, unauthorised occupation, tenancy fraud, and failures to allow access.
• Identify customers at risk of tenancy failure, assess needs, and implement interventions or signpost to external agencies.
• Triage ASB and hate crime cases, actively manage your own caseload, and prepare and serve notices where required.
• Carry out estate inspections and liaise with development teams to support community improvements.

What you'll need to succeed

• Proven experience in a customer-facing tenancy management role within social housing
• Experience managing low-level ASB and tenancy breaches.
• Strong understanding of housing legislation, welfare reform, and safeguarding procedures.
• Full UK driving licence with access to a vehicle and valid business insurance.

What you'll get in return

• Weekly pay

• Competitive hourly rates

• Hybrid working with mileage reimbursement

• Option to be paid PAYE or Umbrella

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.