We've got an exciting opportunity to recruit an experienced Housing Officer in the Northwich area on a permanent contract. This is a full-time, 35 hour per week role with the opportunity of hybrid working, but will be required to visit your patch a minimum of 2 x per week.

Our client is looking for a proactive and people-focused individual to play a key role in delivering high-quality housing and tenancy management services to their customers, ensuring tenancies remain well-managed, communities are supported and properties are maintained to a high-standard.

Your new role

• Be a visible presence within the community, acting as the first point of contact for customers to respond to any general queries or complaints

• Responding to and investigating reports of anti-social behaviour and other tenancy breaches, using a range of legal remedies to tackle issues using a multi-agency approach, preparing legal cases and representing in court where required

• Support customers with tenancy-related queries, including rent, repairs, sustainment

• Overseeing voids, lettings, allocations, sign-ups and all other tenancy-management related matters including mutual exchanges, successions and terminations

• Promote resident engagement and community initiatives

• Ensure compliance with housing legislation and organisational policies

What you'll need to succeed

• Strong background in a customer-facing housing management position with experience of managing your own ASB cases through to resolution and legal proceedings

• A good knowledge of housing legislation, tenancy management and best practice

• Strong interpersonal and communication skills

• Ability to manage a busy workload and prioritise effectively

• Driving licence with access to own vehicle and valid business insurance

What you'll get in return

• Competitive salary and car allowance with pension scheme

• Generous annual leave entitlement

• Hybrid working arrangements

• Ongoing training and development opportunities

• A supportive and inclusive working environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.