Your new company

Your new role

• Manage a designated housing patch, delivering a comprehensive tenancy management service
• Handle rent arrears, including monitoring accounts and taking appropriate recovery action
• Manage anti-social behaviour cases, carrying out investigations and working with partner agencies
• Conduct tenancy sign-ups, terminations, succession cases, and permission to reside applications
• Carry out estate management duties, including inspections and engagement with residents
• Respond to and resolve customer enquiries and complaints effectively
• Liaise with internal teams and external stakeholders to support tenancy sustainment
• Promote a high standard of customer service and community engagement

What you'll need to succeed

• Previous experience in a Housing Officer or Housing Management role (ideally within a Housing Association)
• Strong knowledge of tenancy management, arrears recovery, and ASB processes
• Excellent communication, organisational, and problem-solving skills
• Ability to manage a varied workload and meet deadlines
• Full UK driving licence (desirable but not essential)

What you'll get in return

• Opportunity to join a supportive and collaborative housing team
• Potential for extension depending on service requirements
• Competitive hourly rate aligned with sector benchmarks
• The chance to make a real impact within local communities

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.