Your new company

We are currently recruiting Housing Officers to join a respected housing provider on a temp-to-perm basis, covering Cheltenham, Gloucester, Worcester, and South Wales. This home-based role offers flexibility, autonomy, and the chance to make a real impact supporting vulnerable tenants. Working Monday to Friday, 9am–5pm with a 1-hour unpaid break, the position pays £16.67 p/h (inclusive of holiday) plus mileage at 30p per mile.

You’ll be joining a respected housing provider committed to delivering high-quality tenancy management and support services. With a strong presence across the South West and South Wales, they offer a supportive, flexible working environment and the opportunity to make a real difference in the lives of vulnerable tenants.

Your new role

As a Housing Officer, you’ll manage a patch of 40–45 tenants across multiple units. You’ll be responsible for all aspects of tenancy management, including voids and lettings, arrears, anti-social behaviour, and compliance. This is a home-based role with 3–4 days spent visiting properties and 1–2 days focused on admin. You’ll manage your own diary and work independently, ensuring properties are safe, secure, and well-maintained.

Your day-to-day responsibilities will include:

- Conducting regular health and safety inspections and ensuring properties meet compliance standards (e.g. gas, legionella checks)
- Managing tenancy-related issues such as rent arrears, service charges, anti-social behaviour, and breaches.
- Coordinating voids and lettings, ensuring properties are ready to let quickly and efficiently.
- Liaising with contractors and care providers to facilitate access and monitor maintenance quality.
- Supporting tenants with housing benefit claims, completing sign-ups, and maintaining accurate records in line with GDPR and internal policies.

What you'll need to succeed

- Proven experience in tenancy management and housing-related support.
- Knowledge of housing law, welfare benefits, and safeguarding practices.
- Full UK driving licence, access to a car, and business insurance.
- Ability to work independently and manage a flexible, mobile workload.
- Enhanced DBS (Disclosure and Barring Service) clearance.

What you'll get in return

- Mileage paid at 30p per mile (from home to property)
- 20 days annual leave, increasing annually for 5 years.
- Flexible, home-based working.
- Opportunity to transition from temp to permanent employment.
- Supportive team and structured onboarding.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.