Your new company

Birmingham City Council is the UK’s largest local authority, delivering essential services to residents across the city. As part of our commitment to supporting those in housing need, we are recruiting Housing Needs Officers to join their team based at Lydia Rogers House.

Your new role

• Conducting housing needs assessments
• Supporting applicants through the housing application process, and assisting with housing benefits
• Liaising with internal teams and external agencies to secure suitable housing solutions
• Maintaining accurate case records using council systems

• Earliest shift: 8am–4pm
• Latest shift: 1pm–9pm

What you'll need to succeed

To succeed in this role, you’ll need a solid understanding of housing legislation and homelessness prevention, along with excellent communication and interpersonal skills to effectively support service users. The ability to manage a caseload and work under pressure is essential, as is a proactive and empathetic approach to problem-solving. An Enhanced DBS check is required for this position, in which Hays will help with the application.

What you'll get in return

• First 13 weeks: £12.60/hour basic + holiday allowance (total: £14.12/hour)
• After 13 weeks: £14.32/hour basic + holiday allowance (total: £16.77/hour)

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.