Your new company

Are you passionate about supporting older people to live independently in safe, well-managed housing?

Hays is working in partnership with a leading housing provider to recruit a Housing and Extra Care Assistant to join their dedicated team delivering high-quality housing management services across Extra Care schemes.

Your new role

As a Housing and Extra Care Assistant, you’ll play a vital role in ensuring residents feel safe, supported, and well-informed. You’ll work closely with the Extra Care Scheme Manager to:

- Provide advice on repairs, tenancy management, and rent queries.
- Liaise with internal teams and external agencies to ensure safeguarding and resident wellbeing.
- Carry out routine health and safety inspections, including fire safety checks.
- Maintain high standards in communal and landscaped areas.
- Respond to resident complaints and concerns in a timely and professional manner.
- Support contractors on-site and keep residents informed of ongoing works.

What you'll need to succeed

To succeed in this role, you’ll need experience working in a customer-focused environment, along with strong communication and interpersonal skills. A basic understanding of Health & Safety practices is essential, as are good IT and administration abilities. You should bring a proactive, enthusiastic approach and a commitment to excellence. The role requires you to hold an NVQ Level 2 or be willing to achieve it within your first year, and you should be educated to GCSE Level 1 or equivalent.

What you'll get in return

In return, you’ll receive a competitive hourly rate of £14.97 (inclusive of holiday pay), weekly pay, and access to Hays benefits including holiday accrual and pension contributions. You’ll be part of a supportive team environment where your work has real community value—helping residents feel safe, respected, and empowered in their homes. This role offers a meaningful opportunity to make a difference in people’s lives while developing your skills, with the potential to progress into a permanent position for the right candidate.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.