• Serve as the frontline contact for reporting maintenance issues and requests via our CAFM system.
• Welcome and sign in contractors, ensuring access permissions and safety protocols are followed.
• Monitor job progress and escalate issues to ensure timely resolution.
• Respond to out-of-hours voicemail requests and follow up appropriately.

• Maintain and update databases, filing systems, and monthly reports for the FM teams.
• Organise key Estates meetings, including minute-taking and follow-up actions.
• Manage secure access control systems, including physical keys and electronic permissions.
• Support financial processes and respond to ad hoc administrative requests.

• Handle daily room booking enquiries using the CMIS system.
• Allocate suitable spaces in line with university procedures.
• Liaise with timetabling and events teams to coordinate bookings.
• Conduct regular audits of teaching spaces and PC labs across campuses.
• Maintain intranet pages related to room bookings.

• Participate in facility inspections and ensure follow-up actions are completed.
• Contribute to the development of service delivery procedures and documentation.
• Ensure Service Level Agreements are met through robust escalation processes.

• Exceptional interpersonal and communication skills.
• Strong organisational abilities with attention to detail.
• Confidence in making decisions and managing multiple priorities.
• Experience with CAFM or similar systems is a plus.
• A collaborative mindset and a commitment to excellent service.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.